To order by phone or mail:
Northern Heart Media
PO Box 1217
Alexandria, MN 56308
office@northernheart.com
320-762-0342
To report:
Orders Not Received
Defective Products
Broken CDs
contact office@northernheart.com
Returns & Exchange Policy For ALL Orders
We guarantee all products sold through our web site. If there is a problem with your product, we are happy to help you resolve the issue. BEFORE YOU RETURN YOUR PRODUCT, PLEASE REVIEW THE FOLLOWING POLICIES:
All returns or requests for exchanges must take place in the first 30 days from the date of delivery.
100% refunds will be given if the return is necessary due to a Northern Heart Media mistake or if the item has been found to have a manufacturer defect within the first 30 days following the date of delivery.
Northern Heart Media will also refund the cost of shipping that the customer paid to return the merchandise.
Refunds/Exchanges will only be given after product has been received by Northern Heart Media and fully inspected.
All Returns/Exchanges should be sent to:
Northern Heart Media
PO Box 1217
Alexandria, MN 56308
Refunds will not be issued if a product has been opened and is found to be without defect even if the return takes place within 30 days.
For CDs and DVDs "opened" is defined as the outside plastic wrapping is broken open.
If a return is postmarked 30 days after the delivery date the items returned will be shipped back to the customer at the customer's expense.
Any questions regarding our policies and situations that may allow for exceptions to this policy can be addressed by emailing office@northernheart.com.
Shipping Methods & Shipping Day
All products ship the same day or the business day following the day you placed your order.
For example: If you placed an order on Monday, it will leave Northern Heart Media by Tuesday. If you place an order on Friday or Saturday it will ship to you on Monday.
USPS First Class Mail or Media Mail* = 5 to 10 Days
USPS Priority Mail* = 3 to 5 Days
*All shipping times are subject to change due to the amount of time that it takes the United States Postal Service to reach certain zip codes.